1. Eligibility for Returns
We accept returns only for defective or incorrect items. If you receive a damaged or incorrect product, please contact us within 7 days of delivery. After this period, we will not be able to process any returns or exchanges.
2. Return Process
To initiate a return, please reach out to our customer support team with the following details:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect product (if applicable)
Once your return is approved, we will provide instructions on how to return the item. Returns must be made in their original condition, unused, and with all packaging intact.
3. Refunds
Since we only offer Cash on Delivery as the payment method, refunds will be processed at the time of delivery, if applicable. If a return is approved, we will ensure that you receive a refund in the form of a cash refund at the time of the return.
4. Non-Returnable Items
We do not accept returns for items that are not defective, damaged, or incorrect, including products that have been used or opened. Please ensure you review your order carefully before completing your purchase.
5. Shipping Costs
Shipping costs for returning products are the responsibility of the customer, except in cases where the product was defective or incorrect. We will not be responsible for any shipping charges incurred for returns that do not meet the return criteria.
6. Exchanges
If you receive a product that is defective or incorrect and wish to exchange it, we will arrange for a replacement item to be sent to you. The return shipping for the original item will be covered by us if the return is due to a defect or error on our part.
7. Final Decision
All returns and refunds are subject to approval after our review. We reserve the right to refuse returns if they do not meet the criteria mentioned in this policy.
If you have any questions related to our policy please reach out to us at [email protected]